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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible Service

I opened an account in March 5 which was for 6 months at $24.95 a month. I was under the impression it would be billed to me monthly and I could cancel at anytime. They billed the entire 6 month amount to my CC. I canceled my membership within 30 minutes and received confirmation that I was removed from auto billing and they received the cancellation. They claim you can be refunded if you contact Customer Care within 3 days. NOWHERE ABSOLUTELY NO WHERE is there any information on how to contact Customer Care in Canada. Tried calling the head office in Germany of all places a few times, no answer. No email address to send my request to, nothing. DO NOT SIGN UP WITH SILVER SINGLES!!!!

User's recommendation: Do not recommend.

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ID
#2446658 Review #2446658 is a subjective opinion of poster.
Location
Kamloops, British Columbia

Membersship fees

Cancel my subscription to this please I only signed up for 3months and u keep charging my credit card so please cancel this I dont use it Angela
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ID
#2446236 Review #2446236 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund

See below.

When a lead contacts me I have to log in and identify objects to reach them even though I have the app.
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ID
#2442759 Review #2442759 is a subjective opinion of poster.

Want to cancel

You stink!!!!want my money back. Cant reach you... please contact me.You are thieves. Would never use you. Im telling everyone you are a joke!
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ID
#2437835 Review #2437835 is a subjective opinion of poster.
Loss
$167
Preferred solution
Full refund

Afternoon, I tried to use my card to pay

ShrugHelp Team, I filled out my questionnaire 2/26/2020, and tried to use my card #. PayPal kept coming up! I don't want to use PayPal. I want to use my debit card. Can you fix this problem and take PayPal off my screenSad.
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ID
#2437726 Review #2437726 is a subjective opinion of poster.
Service
Silver Singles Online Dating
Pros
  • Cancel
  • Silversingler
Cons
  • 3-6-12 months payment but no monthly payment provided
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I had a technical issue and you referred me to a 3rd party who I've dealt with before and found them to be somewhat of a scam

Silver Singles - I had a technical issue and you referred me to a 3rd party who I've dealt with before and found them to be somewhat of a scam
The pictures of my matches are all blurry so I can't see the picture of any interested parties. Instead of receiving help from you I was referred to a 3rd party who I've dealt with before and found them to be somewhat of a scam plus they charge. I should not have to pay; I'm a member entitled to have a service that works properly.

User's recommendation: If you pay for a service and there are software issues, you should not have to pay a 3rd party to have them fixed. Especially an incompetent 3rd party with poor service.

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ID
#2437521 Review #2437521 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Reinstatment of.account

They did reinstate my account.,now my picture profile won't show my picture. I've tried.endless.emails.no response.from silver.singles. I have 2.pictures and it won't upload. So I have a.profile with no picture. And I keep telling them I don't.date black men and they keep sending pictures of black men. I only get 10 profile pictures a day and.half are black. That's not fair. Maybe you can do something with these.concerns
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ID
#2433323 Review #2433323 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Cancellation of membership

Trying to cancel but it won't let me . Also took membership payment from my bank account last year. I quiet clearly have not used the ap for a very long time. Please close my membership.
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ID
#2431570 Review #2431570 is a subjective opinion of poster.
Location
Norwich, England

Good so far :-)

Good customer service when I had a problem, lots of contacts that are well-matched, interesting for both of us.

User's recommendation: Try it at entry level.

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ID
#2428031 Review #2428031 is a subjective opinion of poster.
Location
Bristol, Vermont

Cancellation of membership

Have not been able to log in and not used my ac for over a year. Money was taken from my bank previously because I couldn't cancel. I ended up blocking payments.
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ID
#2425641 Review #2425641 is a subjective opinion of poster.
Location
Newtownabbey, Northern Ireland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

No. Nothing has been done and no one from your team has contacted me. I wanted to take out a membership for a month and they are charging me for the year. When I cancelled the order, they said I refused to pay for the year and they were forwarding it to collections. What is going on there?

User's recommendation: Stay away from this site.

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1 comment
#1984227

I made a complaint to this company after trying to take out a membership for one month and they were charging me for a year. I tried to cancel the membership and they said I did not pay for the year.

Then they were sending it to Collections.

Stay the *** away from this company. They are honest.

ID
#2423352 Review #2423352 is a subjective opinion of poster.
Location
Peterborough, Ontario

My info on review for a long time

Many areas of my profile have been under review for months. I want this taken care of now. plmountzoures@***.com 860-625-****
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ID
#2422074 Review #2422074 is a subjective opinion of poster.
Service
Silver Singles Premium Membership
Pros
  • Lot of contacts
Preferred solution
Take many of my profile statements out of review after being under review fir many weeks.

Unhappy Customer

No I am not satisfied with this site. My complaint was never answered. I applied to take out a membership for one month and they are charging me for a year. When I tried to cancel they were sending the bill to Collections, which is BS. Someone get back to me.

User's recommendation: Stay away from this site.

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ID
#2418918 Review #2418918 is a subjective opinion of poster.
Location
Peterborough, Ontario

Took money from me an unauthorized transaction.

June 17th 2020 this company got $300.00 from me in an authorized manner hacked my credit card somehow and have never sent me a receipt or membership details if they believe that i joined the so called dating service I visited the site but never signed up and want my money back , have reported this to NAB banks fraud squad.

User's recommendation: beware of this company it is a scam they take money from you for no service.

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ID
#2418769 Review #2418769 is a subjective opinion of poster.
Location
Wellard, Western Australia

To Whome this may concern in regards to my pissed costumer

Why should I Continue to Allow Silver Singles to have any Further information about me That's Completely Unacceptable on my part I'm Not given them anything else They have Burned me once That's enough for me. False Advertising they state on price once you get ready to pay that low price they offer then they Want to take Additional fees, as Additional payments Which they Don't State in any fine print Or the low price they offer at first-time buyers

User's recommendation: Pass Right On By Silver Singles Peorid.

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ID
#2413245 Review #2413245 is a subjective opinion of poster.