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Wanda W Tja
Verified Reviewer

How to get my money back

Top question

I only been online for 4 days and I have a Subscription for three months and I dont want to continue with this

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Charles H Ack

Your server won’t download to my phone. Unless this can be corrected cancel my subscription forthwith. Hovemanc@***.com

Tierra Oza

Please contact me re my cancellation email wanting refund asap [PERSON_NAME] [GEOGRAPHIC_DATA]. [PHONE_NUMBER]* ***. Date 14.7.20

Julie Smith
Online Dating Expert


According to the Silver Singles Help page, you can switch off the automatic renewal of your Premium membership by accessing online cancellation form on the company website.
Once you have logged into your profile, please follow the steps:
  • Navigate to My Account via the menu and Membership;
  • Select the cancellation link "Cancel";
  • Select your cancellation reason and click Continue;
  • Enter your password and click Confirm.
If you purchased via the app and wish to cancel, you may cancel via your Apple App Store account or your Google Play account.
If you see "Your cancellation is not yet completed", you should contact Silver Singles Customer Care via their support form to finalize the cancellation and ask for a refund.

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Gemma K Mft

I am requesting a refund please.

I have cancelled my membership and my payment still went through. I am requesting a refund please. I would appreciate if a response as soon as possible.

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1 comment
Guest

Paid for a Premium Membership with my Walmart Master Card which is acceptable every where, Silver Singles accepted my payment , checked with my Wal Mart Master card , it has been processed through my account , now I can't get into the Premium account at all, , I can log into the Silver Single Site and look a men's photo's , may write one/two lines as they are monitored (How sick is that ? ) Now I want a total refund of $79.58 credited to my account today ! No more Scamming, it states I am not a Member and delete my account , what a SCAM . and I read all the Term and agreements but the Silver Singles ([GEOGRAPHIC_DATA] ) and the [GEOGRAPHIC_DATA] should have proper phone numbers listed , it a joke even my Canada operators could not reach the [GEOGRAPHIC_DATA] number listed I did get a verification email with a Secure code SCA 2247 **** and my Premium Term was to expire May 20/2022 As I mentioned , I have emailed several /many emails to find out what the problem is , when I get my statement from my Wal Mart Master card , I will then take it to my Lawyer and that would cost Silver Singles quite a bit (maybe not in $$$$ ) however it will certainly be a scathing email in the reviews . I have written several letters NO RESPONSE

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Steve G Dpg
Verified Reviewer

How can I cancel EVERYTHING and get my refund?

I signed up, had buyer's remorse. Too soon after a breakup.

Tried to go through the normal channels for a refund to no avail. I cannot access ANYTHING from the website.

I want it ALL canceled, it's only 3 days. I want my money back and my profile deleted, subscription canceled immediately.

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1 comment
Julie Smith
Online Dating Expert

According to the Silver Singles help section, you should be able to request a refund via the support form at support.silversingles.ca/hc/en-ca/requests/new.
If you purchased your subscription via the app, you should contact Apple App Store or Google Play for a refund.

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Joyce G Cbt

How can I get a refund?

I haven’t seen any new men since a week after I signed up. Website is very difficult to maneuver—cannot edit, continuously says “in review”. So many men do not have any pics and I will not correspond with someone who has no picture.

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1 comment
Julie Smith
Online Dating Expert

According to Silver Singles refund policy the right to withdraw from your contract is valid for 3 days after the initial purchase of your subscription. If you have started using the paying service, for example, by sending messages, the right to revoke your contract expires. Please contact Silver Singles Customer Care team to request a refund. You may reach them via contact form on their help page.

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Rahma Jmk

Change dating preference

I want to change

my online dating women

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1 comment
Michael T Ocl

I DO NOT wan to change. I CAN NO LONGER Access an existing account! Cannot I - Simply call someone ...only? Now? Whoa!!!

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Dolores T Khz
Verified Reviewer

close my account via phone

I set my account up on my cell phone. I want to close my account.

I was told I have to do that on a computer. I do not have a computer at my home.

Is there anyway that I can close my phone via my phone or can you do it for me. Thankyou Dolores Tomanek

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1 comment
Michael T Ocl

IDO NOT want to close my lovelv SS account, Ms. Dolores. I rebooted, lost sign-in access, and would merely like it restored, N/C. 651 271 ****. Thank you.

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Davidlee Zsd

I have cancelled my subscription and deleted my account I want to know is my profile also deleted

I have cancelled my subscription and deleted my account I want to know is my profile also deleted??? l

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Margaret L Msc
Verified Reviewer

How to rejoin are used to be a member of SilverSingles I haven’t been for a long time when I try to ...

How to rejoin are used to be a member of SilverSingles I haven’t been for a long time when I try to login it says login is wrong when I try to register again it says registration can’t be handled. Please tell me what to do. You’re the only company that gives so much information on how to cancel, but not to re-join.

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joan z Azx

How to get my refund

You charged me for 6 months and this dating site l had no respond on this site l would love to canceled mine and please refund my monies to my mastercard

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Eric S Xmi

Lost password How reset.

Forgot password. Cannot pay $2 refundable fee as lost credit card.

HELP. Want to go into my account asap

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beni a

How to rearrange the placement of the photos

How to rearrange the placement of the photos in the photos page of my profile silver singles page. Help

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Christina L Ihz

How can I log into the site?

I filled out a profile on the site. I forgot my password when I wanted to use the site again. I used the forgot password feature and don't receive a new password from the site in my email in box and I have also checked my other folders.

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Pat R Irp
Verified Reviewer

How can I get a refund?

i suffered a traumatic car accident and wants to cancel my subscription due to spinal and a head injuries.

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Helen B Jal

Why have I been taken off the site before the end date? Which should be 19/03/2022

I have tried logging onto the site and when I do, I get a blank page with the word ‘None ‘ in left hand corner. This is as of today.

Kind regards H. Barnes

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Rebecca M Lzj

Question

I like your website but I dont want to commit myself to a 3 or 6 or 12 months contract

Can I just subscribe for 1month to test waters?

If so ,how do I go about doing that on your payment screen??

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Kimberly H Qbk

How doI make corrections to my profile?

When I signed up with Silver Singles, I said I am a woman looking for a man. I do not know how I got linked to a woman looking for a woman.

Ifind this offensive.

Also, just to let you know I am visually impaired, so,if I could get help repairing this situation, I would greatly appreciate it. I will not pay the fee util this gets corrected.

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Kimberly H Qbk

How do I make corrections to my profile?

I am not cancelling, but, I need tomake a change before I pay my fee. You have down that I am a woman looking for a woman.

I am a woman looking for a man. This needs to be changed before I pay my fee.

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Bruce M Saq

What is your customer service phone number in the USA ?

Want to talk about turning off my automatic renewal …my name is Bruce Morrow @ 1-91*-***-****…thank you very much

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Yvonne C Nfh
Verified Reviewer

Why is it taking so long for Silver Singles to set up my profile. It has been hours??

The app is taking so long to set up my profile. It has been a couple of hours and the process is not complete. I , also, want to know how to change profile pictures??

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Judith l Ncp

how do I cancel

can't find a US phone number. SS does not have either of my email accounts on file, yet I was told I re-subscribed In July 2021. I want to cancel, but unable to do so online

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