Show reviews that mention
site account refund service membership money email profile subscription customer
Filter review

Subscription canceled because site can't be reached!!

Every time I tried to go to the site it was blocked by a sign reading this site is blocked due to suspicious activity ...refund my money!!
View full review
ID
#2353485 Review #2353485 is a subjective opinion of poster.
Location
Delafield, Wisconsin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Continual fault

Suddenly I cannot get any access to the site. I couldn't even change my password. I have been trying to message back to someone (Alan) for the first time since joining and so this is doubley frustrating. Please advise, Regards, Jenny
View full review
ID
#2345759 Review #2345759 is a subjective opinion of poster.
Service
Silver Singles Online Dating
Cons
  • To hard to get ahold of customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot access my profile in anyway. Extremely difficult to get assistance.

Silver Singles - Cannot access my profile in anyway. Extremely difficult to get assistance.
Silver Singles - Cannot access my profile in anyway. Extremely difficult to get assistance.
Totally blocked from my profile. Fully paid up member. Cannot change password. Eventually received an email from Care Team but asked me for my security code but to get this I needed to access my account/profile which refused to open. They run a world-wide program but only available during German daylight hours.

User's recommendation: Consider how available meaningful support is.

View full review
ID
#2344384 Review #2344384 is a subjective opinion of poster.
Service
Silver Singles Online Dating
Pros
  • Site good when can access
Cons
  • Unavailability of customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Locked out of account

Cannot access my account Have followed advice no success Very difficult to get satisfaction re this query So hard to resolve Ridiculous service Considering not renewing subscription

User's recommendation: Clarify access to support to resolve issues.

View full review
ID
#2343064 Review #2343064 is a subjective opinion of poster.
Service
Silver Singles Customer Care
Pros
  • Help some people to meet other
Cons
  • Steal money without authority
Preferred solution
Deliver product or service ordered

Cancel

Just cancel i have cancer I have other priorities right now

User's recommendation: Please just cancel.

View full review
ID
#2342331 Review #2342331 is a subjective opinion of poster.
Location
Los Angeles, California

Cancel membership

Done. Thank you for taking care of this
View full review
ID
#2342036 Review #2342036 is a subjective opinion of poster.
Location
Joplin, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Site is considered a problem

I can not reply to any people contacting me

User's recommendation: don.

View full review
ID
#2341561 Review #2341561 is a subjective opinion of poster.
Location
Delafield, Wisconsin
Preferred solution
Full refund

Cannot contact them

I want to cancel my account with them. I finally found their phone numbers on the internet. I have called both numbers several times with no one answering at both numbers. I have also called Germany, which is where their main office is. Again no answer. I am so frustrated that Im ready to change my bank account so that they cannot get any more money from me. I would definitely not recommend this site to anyone. Its poorly run,no great guys on this site, and you cannot reach or connect with them. So thumbs down for Silver Singles.

User's recommendation: Thumbs down (see above ).

View full review
ID
#2340873 Review #2340873 is a subjective opinion of poster.
Location
Germantown, Maryland

Double charge

I tried to resolve this but had to reverse through my cc agency as fraudulent
View full review
ID
#2338280 Review #2338280 is a subjective opinion of poster.
Location
Lynnwood, Washington

Change name

Silver Singles - Change name
I accidentally wrote my name Tony! It's should be Toni Toni should be on the site. Thank you.
View full review
ID
#2335894 Review #2335894 is a subjective opinion of poster.

Cannot access service

Hi, I did not receive an email confirmation when I signed on. This is my third email regarding this issue. I have tracked my payment and it went through on Nov 27th. I am located in Canada. Can you please respond to me within the next day or so via email. Other than that, I will need to contact my credit card provider and have the charge reversed. Thank you for your assistance. Len Brewer
View full review
ID
#2332225 Review #2332225 is a subjective opinion of poster.
Location
Paradise, Newfoundland And Labrador

CANCEL MY SUBSCRIPTION

i have sent emails to you multiple time, to get my subscription cancled. STOPED.... and have looked for a phone # to call... Please stop taking money out of my account pluse im receving email s to this address cause your records show mightymouse3@***.com is the e-mail im registered. WRONG MY E-MAIL is ( 531cowgirl@***.COM) ADRIANNA MAHLER - ITS ALL MESSED UP. YOUR TAKING MY MONEY FOR WHAT? PLEASE HELP
View full review
ID
#2331958 Review #2331958 is a subjective opinion of poster.
Location
Chicago, Illinois

Don't need it

I am not able to go into my account to cancel membership. So Im reach out to customer service to have it done for me
View full review
ID
#2330487 Review #2330487 is a subjective opinion of poster.
Loss
$69
Preferred solution
Full refund

Disgusted

I'm not an experienced on line dating person but your site is terrible. It's defineately not user friendly and I feel you are ripping people off. I was just looking into your site and I was somehow signed up for 6 months. I've tried getting into the site to no avail so I could cancel this subscription but I can't get into it. I'll never recommend you to anyone.

User's recommendation: No recommendations at all.

View full review
ID
#2325973 Review #2325973 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • No customer service
Loss
$81
Preferred solution
Full refund

Have been a member since January 3, 2020 and have not received any messages… None

There are no details except they took my money on January 4, 2020 and Ive heard nothing and have NOT received any profiles of any gentlemen. Its a money grab. I should receive a total refund.
View full review
ID
#2322633 Review #2322633 is a subjective opinion of poster.
Pros
  • No pros
Loss
$131
Preferred solution
Full refund